Privacy Policy

NEXTGEN Diving Travel SL informs about its Privacy Policy regarding the treatment and protection of personal data of users and clients that may be collected during the commercial relationship between them.

NEXTGEN Diving Travel SL is a company that is dedicated to carrying out the activities of wholesale-retail Travel Agencies:
  • Develop all activities related to tourism, travel organization, excursions, special events, intended for all types of clients, individuals or companies, whether national or international, and which are typical of Travel Agencies, as well as all complementary activities and services to Travel Agencies.
  • Exercise of mediation activities and/or organization of tourist services, being able to use own and/or third-party means in the provision of the same.
  • Mediation in the sale of tickets or reservation of places in all types of means of transport, as well as in the reservation of rooms and services in tourism companies, and particularly in hotel establishments and other tourist accommodations.
  • The organization and sale of “combined trips” and “tourist packages”.
  • Acting as representatives of other national or foreign agencies for the provision, in their name and to their clientele, of the services that constitute the object of their activity.
  • Any other services that are recognized as belonging to the Travel Agency activity in accordance with current legislation.
(hereinafter, the “Services”)

In this sense, NEXTGEN Diving Travel SL guarantees compliance with current regulations regarding the protection of personal data, reflected in Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (LOPD). GDD). It also complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 regarding the protection of natural persons (RGPD) and with Law 34/2002, of July 11, on Security Services. the Information Society and Electronic Commerce (LSSICE):

Identity of the person responsible: NEXTGEN Diving Travel SL
CIF: ESB67849976
Full address: Calle Puig Castellar, nº 15 La Granja García, 08758 - Cervello.
Contact telephone number: 673 186 087

NEXTGEN Diving Travel takes the necessary precautions to avoid unauthorized access or improper use of its users' data by third parties and has implemented the necessary security measures, of a technical and organizational nature, to guarantee and protect the confidentiality, integrity and availability of the data provided within the framework of the provision of the Services.

Files. All personal data provided by the Traveler and/or collected by the Agency for the provision of the Services will be incorporated into one or more files created and maintained under the responsibility of the Agency, duly notified to the Spanish Data Protection Agency. .

Data collected. The Agency collects the following personal data from travelers:

Contract: the Agency collects the following data: name, surname, email, residence address, billing address, telephone number, ID or passport, debit/credit card.

Communications/Claims: any other particular data communicated by the Traveler in the course of their communications with the Agency for the purposes of making or resolving any contact or claim with the Agency and/or retailers for the provision of the Services.

Purposes. Your personal data is collected for the following purposes:
  • Provision of Services by the Agency.
  • Manage reservation requests for a combined trip and provide the Traveler with the necessary tools to enjoy it.
  • Comply with legal, accounting, tax, administrative and contractual obligations related to the provision of the requested services.
  • Process the payment of the combined trip and, where applicable, related travel services, through the payment methods established for this purpose.
  • Prepare measures aimed at protecting against credit risk, including activities aimed at identifying the client/user, as well as their economic purpose
  • Provide information to clients about the products and services marketed by the Agency.
  • Analyze and improve the provision of services by the Agency.
  • Resolve complaints, incidents or queries through channels enabled for this purpose: Contact Form, Online Chat, email and customer service telephone number.
  • Provide clients with commercial information about offers and promotions launched by the Agency, which may be of interest to them (unless they have objected to this, as indicated online or by sending an e-mail to the address under the topic “newsletter unsubscribe”). The sectors about which we will be able to inform clients are the following: diving, transport of all types, tourism and travel, leisure, training and education, publishing, insurance, water, textiles and NGOs.
  • Manage vehicle rental requests, reservations for excursions, tours, guided tours, etc.
  • Notify you of changes to your Reservation, to the General Conditions, to the Privacy Policy, legal notice or cookie policy.
  • Profile and usage analyzes will be performed based on the Client's booking history.
  • Monitoring of the European Commission's online dispute resolution procedure, in particular under the ODR platform:
The Agency will not use in any case the personal data that the Traveler/Client makes available to provide services other than those mentioned or, where appropriate, to achieve its own utility or other than that authorized by the owner of said data. . You can revoke your consent at any time by sending a letter with the subject “Unsubscribe” to

In accordance with the LSSICE, the Agency does not carry out SPAM practices, therefore, it does not send commercial emails by e-mail that have not been previously requested or authorized by the Client. Consequently, in all communications that will be received from the Agency, the Client has the possibility of canceling their express consent to receive communications from us.

Consent. The Traveler, when signing the Contract or sending the information for the trip reservation, authorizes and consents to the processing that their personal data will receive in the terms indicated above. The Traveler certifies that he/she is over 18 years of age and that therefore he/she has the necessary legal capacity to provide unequivocal consent regarding the processing of his/her personal data and all of this, in accordance with the provisions of this Privacy Policy. .

Rights of the Interested Party: NEXTGEN Diving Travel informs you that regarding your personal data you have the right to:

Right of access: allows the interested party to know and obtain information about their personal data undergoing processing.

Right to rectification or deletion: allows you to correct errors and modify data that turns out to be inaccurate or incomplete.

Right of cancellation: allows data that turns out to be inappropriate or excessive to be deleted.

Right to object: right of the interested party to not have the processing of their personal data carried out or to cease it.

Limitation of processing: involves marking the personal data stored, with the aim of limiting their future processing.

Data portability: provision of the data being processed to the interested party, so that they can transmit them to another person responsible, without impediments.

Right not to be subject to automated individual decisions (including profiling): right not to be subject to a decision based on automated processing that produces effects or significantly affects.

As a user, you have the right to withdraw your consent at any time. The withdrawal of consent will not affect the legality of the processing carried out before the withdrawal of consent.

You also have the right to file a claim with the supervisory authority if you consider that your rights may have been violated in relation to the protection of your data (

The exercise of these rights is personal and therefore must be exercised directly by the interested party, requesting it directly from NEXTGEN Diving Travel,

To exercise your rights you must send your request along with a photocopy of the National Identity Document or equivalent to the email address:

In these cases, the Agency undertakes not to use said information beyond the blocking obligations imposed by legislation on Data Protection and the LSSICE.

Social networks. We inform you that the Agency may have a presence on social networks. The processing of data carried out on people who become followers on social networks (and/or carry out any link or connection action through social networks) of the Agency's official pages will be governed by this section, as well as those conditions of use, privacy policies and access regulations that belong to the social network that applies in each case and previously accepted by the client.

The Agency will process your data for the purposes of correctly managing your presence on the social network, informing you of the Agency's activities, products or services, as well as for any other purpose that the regulations of Social Networks allow.

The publication of content is prohibited:
  • That are allegedly illicit by national, community or international regulations or that carry out activities that are allegedly illicit or contravene the principles of good faith.
  • That violate the fundamental rights of people, lack courtesy on the Internet, annoy or may generate negative opinions in our clients or third parties and in general any content that the Agency considers inappropriate.
  • And in general that contravene the principles of legality, honesty, responsibility, protection of human dignity, protection of minors, protection of public order, protection of private life, consumer protection and intellectual and industrial property rights.
Likewise, the Agency reserves the right to remove, without prior notice, from the website or the corporate social network those contents that are considered inappropriate.

Communications sent through social networks will be incorporated into a file owned by the Agency, and may send you information of interest.

In any case, if you send personal information through the social network, the Agency will be exempt from liability in relation to the security measures applicable to this platform, and the client must, if they want to know them, consult the corresponding particular conditions. of the network in question.

Data retention. The Agency will keep the Client/Traveler's data for use exclusively while the contractual relationship lasts.

Once the Client cancels the account, the Agency undertakes not to use said information beyond the blocking obligations imposed by the Data Protection Legislation and the LSSICE.

Conservation periods: We will retain certain personal identification and traffic data for a maximum period of 2 years in the event that it is required by Judges and Courts or to initiate internal actions derived from improper use of the website.

Likewise, we inform you that our information conservation policies comply with the deadlines established by the different legal responsibilities for the purposes of prescription:
  • General Rule: Pursuant to the provisions of article 30 of the Commercial Code, and except for other criteria, all company documents and/or information will be kept for 6 years. This affects all accounting, tax, labor or commercial documentation, including correspondence.
You will not be subject to decisions based on automated treatments that produce effects on your data.

Transfers: the Agency will transfer the client data indicated in section (B) to:
  • Insurance companies
  • Companies specialized in debt collection.
  • Companies specialized in commercial information management.
  • Companies that are dedicated to the rental of vehicles and/or auxiliary services with which the Agency has agreements.
  • Hotels and tourist establishments with which the Agency has agreements.
  • The information you provide us will be hosted on the servers of
Except for the above, no other transfers of data are foreseen, other than those legally established by other legislation or competent public administrations.

Media enabled. The only means of communication enabled between the Agency and the Client/Traveler are: landline, company mobile phones, corporate email, registered office, newsletter and other social networks.

If you send personal information through a means of communication other than those indicated in this section, the Agency will be exempt from liability in relation to the security measures provided by the means in question.

Communications and Notifications. Any communication sent will be incorporated into the Agency's information systems. By signing the Contract, these conditions, terms and policies and, especially, by sending the Client their personal data to the Agency, the client expressly consents to the Agency carrying out the following activities and/or actions, unless the client indicates otherwise when contracting or subscribing to any product and/or services of the Agency or as a result of a subsequent revocation of the consent initially granted.
  • Sending commercial and/or promotional communications in paper informing clients of the activities, services, promotions, advertising, news, offers and other information about the services and products related to the activity and provision of services of the Agency.
  • In the event that the Client has expressly consented to the sending of commercial communications electronically by subscribing to the NEWSLETTER, the sending of said communications by electronic means informing clients of the activities, services, promotions, advertising, news, offers and other information about the Agency's services and products equal or similar to those that were initially contracted or of interest to the Client/Traveler.
  • The conservation of data during the periods provided for in the applicable provisions.
Language. The language applicable to this Privacy Policy is Spanish. Therefore, in the event that there is any contradiction in any of the versions provided in other languages, the Spanish version will prevail.

Changes to this privacy policy. The Agency reserves the right to modify this policy to adapt it to legislative or jurisprudential developments.

Legislation. For all purposes, the relationships between the Agency and clients are subject to Spanish legislation and jurisdiction to which the parties expressly submit.
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